Patients Rights and Responsibilities

We will:

• • Ensure our patients have 24-hour access to medical advice
  • Work in partnership with you to achieve the best medical care possible
  • Involve you and listen to your opinions and views in all aspects of your medical care
  • The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

• • Let us know if you intend to cancel an appointment
  • Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number
  • Appointments are for one person only. If more than one patient needs to be seen please make separate appointments.