In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Information about you and the care you receive is shared, in a secure system, by healthcare staff to support your treatment and care.

It is important that we, the NHS, can use this information to plan and improve services for all patients. We would like to link information from all the different places where you receive care, such as your GP, hospital and community service, to help us provide a full picture. This will allow us to compare the care you received in one area against the care you received in another, so we can see what has worked best.

Information such as your postcode and NHS number, but not your name, will be used to link your records in a secure system, so your identity is protected. Information which does not reveal your identity can then be used by others, such as researchers and those planning health services, to make sure we provide the best care possible for everyone.

You have a choice. If you are happy for your information to be used in this way you do not have to do anything. If you have any concerns or wish to prevent this from happening, please speak to practice staff or download the opt out form below, complete it and return it to the practice

We need to make sure that you know this is happening and the choices you have.

How information about you helps us to provide better care

 Care Data – Frequently Asked Questions

 Opt Out Form – Download, complete and return to the practice

You can request a chaperone to be present for any consultation just the same as our clinical staff do.

If you do require a chaperone you can either let us know when you book your appointment or at anytime up to and during your appointment.

Our non-clinical staff are trained to chaperone and may be asked on occasion to do so.

The practice is always looking to develop and improve its systems and procedures and your comments are always welcome. In a time of so much change it is vitally important to constantly re-assess our procedures.

The practice always tries to provide the best service possible but recognises that occasionally things don’t always go as you would wish. The practice operates an in-house complaints system in line with the 2009 Social Care and NHS Complaints Regulations.

Your complaint should be addressed to the Practice Manager, who will ensure that it is investigated thoroughly and as speedily as possible. If you would like to email the surgery our email address is WYICB-WAK.stanleyhealthcentre@nhs.net.

Please note that the practice must ensure strict adherence to the rules of medical confidentiality. We cannot provide confidential information without appropriate authority if you are not the patient in question.

We can help you write down your complaint if you feel you need help to do so. Please do not hesitate to contact the Practice Manager who will be pleased to assist you.

If you require any further information about our Complaints Policy please ask at reception for a Complaints Leaflet.

Many people regularly visit local primary care providers such as their doctor, dentist, optician, or pharmacy and have a positive experience. If you encounter any problems, you should always speak with a senior staff member, from whom you received treatment, advice, or care to give them the chance to address the issue promptly. This option has NOT changed. However, if you do not feel comfortable or believe it is  inappropriate to raise your complaint directly with your primary care provider, you must now contact the West Yorkshire Integrated Care Board (ICB) instead of NHS England. Please contact us by:

Email: wyicb.complaints@nhs.net
Telephone: 01924 552 150

In writing: Complaints Team, West Yorkshire Integrated Care Board, White Rose House
West Parade, Wakefield WF1 1LT

Monday to Friday 9 to 5 p.m. excluding bank holidays.
Out of hours: Please leave a voice message about the best time to contact you to discuss the details.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Make your choice online

Use this service to:

• choose if your confidential patient information is used for research and planning
• change or check your current choice

Your choice will be applied by:

• NHS Digital
• all other health and care organisations

Any choice you make will not impact your individual care.

Read more about the national data opt-out

Make your choice about sharing data from your health records – NHS (www.nhs.uk)

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Click on the links below to read our privacy notices for information how we use your personal information

GP Privacy Notice

Privacy Notice for access to records by 111

Privacy Notice for access by OptimsieRx – prescribing

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working at the surgery in the last financial year before tax and National Insurance was £83,876.This is for 3 part time GPs who worked in the practice for more than 6 months.

NHS England require that the net earnings of doctors engaged in the practice are publicised, and the required disclosure is shown above. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

Stanley Health Centre is a no smoking area for staff, visitors and patients within the building and car park.  This includes using e-cigarettes and chargers.

Thank you for not smoking whilst visiting the surgery

Click here to view our Patient Access Policy

We will:

• • Ensure our patients have 24-hour access to medical advice
  • Work in partnership with you to achieve the best medical care possible
  • Involve you and listen to your opinions and views in all aspects of your medical care
  • The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

• • Let us know if you intend to cancel an appointment
  • Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service
  • Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number
  • Appointments are for one person only. If more than one patient needs to be seen please make separate appointments.

Summary Care Record

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

Why do I need a Summary Care Record?

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when your GP practice is closed.

This information could make a difference to

how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Who can see it?

Only healthcare staff involved in your care can see your Summary Care Record.

How do I know if I have one?

Over half of the population of England now have a Summary Care Record. You can find out whether Summary Care Records have come to your area by looking at our interactive map or by asking your GP

Do I have to have one?

No, it is not compulsory. If you choose to opt out of the scheme, then you will need to complete a form and bring it along to the surgery. You can use the form at the foot of this page.

More Information

For further information visit the NHS Care records website or the HSCIC Website

Download the opt out form >>>>

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

During 2017 the Practice participated in a District-wide process to become

Young Person Friendly accredited.  This process was led by the CCG and Wakefield Youth Association with background information being sought on all Practices regardless of whether they were one of the ones selected for formal interviews by the Youth Association.  This included reviewing Practice websites and social media accounts, questionnaire responses from patients between the ages of 13 – 21 and mystery shoppers assessing processes / information internally at the Practice to ensure it was all young person’s friendly.

Stanley Health Centre  received extremely positive feedback from the questionnaires completed and has now been fully accredited Young Person Friendly.

What does this mean?

This means we want to offer clear help and advice on how young people aged 13 – 21 years old can access our services.

We hope you find this information useful

Will my information be kept confidential?

Yes, Those who access your medical records have received training and understand the need for confidentiality. If there is any concern for you or your health it may be discussed with other professionals but this would be discussed with you first.

Can I see a doctor or nurse without my parents?

Yes, when you see a doctor or nurse you will have a discussion to make sure you have understood any information, treatment or medication you have been given. This is called having capacity.

Can I bring my friend too?

Yes, this can sometimes be helpful as they may be able to remind you what was discussed.

What do I tell the receptionist?

You don’t have to tell the receptionist anything if you don’t want to. You can just ask for an appointment and this will be arranged. If you wanted some advice on who to see they are happy to assist you.

How soon will I be seen?

This depends on how urgent your need is. For instance if you want to discuss emergency contraception you should be seen as soon as possible the same day. If you did not need to be seen urgently or you wanted to wait to see a particular doctor or nurse this may take a little longer.

I have a disability, what support can you give me?

We have a wheelchair friendly practice with easy access to toilets. We have a hearing loop induction for those who may be hard of hearing. We can provide leaflets in large print and guide you to our website to access information in different formats. If you need a helping hand getting round the practice during your appointment we will be happy to assist you.

What if I don’t speak English very well? (SEE OUR TRANSLATE PAGE ON QUICK LINKS)

Not a problem, we have access to language interpreters and you can access information on our website in different languages.

Our reception staff also have received c-Card training. This is for those registered to receive free contraceptives.

Our doctors and practice nurses see people for many different reasons. If you need any help or advice about using our services you can speak to our receptionists who will be happy to assist you.

Your GP Practice is committed to operating in a way that complies fully with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We recognise that the personal data legitimately required in order to carry out our business must be collected, processed, stored and disposed of fairly, lawfully and with due regard to confidentiality. We fully respect your privacy.

If you have any questions about your data or how we deal with it please contact the practice and get in touch with us by clicking on the Contact Us links available on this website.