Patients Rights and Responsibilities

We will:

• Ensure our patients have 24-hour access to medical advice
• Work in partnership with you to achieve the best medical care possible
• Involve you and listen to your opinions and views in all aspects of your medical care
• The medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.

We would respectfully ask that you:

• Let us know if you intend to cancel an appointment
• Treat staff with courtesy and respect.  Reception staff may have to ask some personal questions to assist us in providing you with the best service
• Inform the practice staff of any alterations in your circumstances, such as change of surname, address or telephone number
• Appointments are for one person only. If more than one patient needs to be seen please make separate appointments.